Redlands Community Hospital will ensure that all patients, patient's representatives and family members, including the hearing impaired, are provided effective and, to the extent possible, equal access to health care services provided by this institution. If an individual has limited English speaking abilities or is non-English speaking, in which a communication barrier exists between individuals and Hospital staff, arrangements shall be made for interpreters or the use of other mechanisms to ensure adequate communications between those individuals and hospital personnel at no cost to patients and visitors.