Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything.
Educate yourself about your illness. Learn about the medical tests you have, and about your treatment plan.
Ask a trusted family member or friend to be your advocate (advisor or supporter).
Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission’s quality standards.
Participate in all decisions about your treatment. You are the center of the health care team.
Rapid Assessment Team
As a response to providing the best care to our patients, we have created a unique group of healthcare professionals called the 'Rapid Assessment Team'.
What you need to know about Rapid Assessment Teams
A Rapid Assessment Team is a group of critical care experienced clinicians who are trained to help when you exhibit signs that you are getting sicker. The purpose of a rapid response team is to help before there is a medical emergency such as a heart attack. Your family member knows your normal state which makes them a vital part of the team.
When Your Family Should Call the Rapid Assessment Team
- If you feel that something is going wrong with your loved one.
- If a noticeable change in your condition occurs and the health care team is not recognizing the concern.
- If after speaking with a member of the healthcare team (i.e. nurses, physicians), you continue to have serious concerns on how care is being given, managed, or planned.
How To Call The Rapid Assessment Team
From any hospital phone, dial 2000 and tell the operator if you need the Rapid Assessment Team and provide the location where help is needed.
Our Promise To You
To ensure the best possible care, you are visited at one-hour intervals by the nursing staff between 6:00 a.m. and 10:00 p.m., and every two hours between 10:00 p.m and 6:00 a.m. On every rounding visit, a nursing staff member will perform these tasks for the patient:
- Check the patient’s pain level.
- Offer help using the restroom facilities.
- Help you get in a comfortable position.
- Check medication and provide medicine if needed (RN visits only).
- Make sure you’re essential needs (call light, phone, reading material, etc.) are within easy reach.
- Ask the nursing staff should you have any questions.
- Ask the nursing staff at what time the next rounding visit will occur If you are not being visited by a nurse during the times listed above, or if you are dissatisfied with the care you are receiving, please ask to speak with the Nursing Unit Manager or Nurse Supervisor.